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A few of the comments we have received from some of our many happy Stairlifts customers.

Many thanks to our customers for leaving feedback for Castle Comfort Stairlifts. Your kind words are appreciated. Always make sure you read the reviews for any company before you buy a stairlift from them.

Phone Review

Castle Comfort Stairlifts Review by Freddie KnollerFreddie Knoller, known for his works about his life during WWII, recently purchased a stairlift from Castle Comfort. Aged 95, Freddie is not quite ready to use it yet. Keith, director of CCS called Freddie to make sure all was well with the installation. Click on the link to the blog post above to read more about Freddie and hear the phonecall.

Stairlifts reviews Acorn

Sandra Cameron

Glasgow
Google Review Score = 5 See the review here

Keith and staff at Castle Comfort provided excellent advice on the stair lift we required for my Dad's home. I was always able to speak to someone if we had any questions and would highly recommend this company and also the manufacturer who installed the lift for us. Many thanks to Keith and team.

Google Review

Lisa Carter

Sheffield
Google Review Score = 5 See the review here

Fantastic company. Very very helpful. Definitely recommend you 100%
Thank you so much for your prompt service. All staff communicated with us to the highest standard.

Google Review

Val & Geoff Sellers

Manchester
Google Review Score = 5 See the review here

How do you describe a company that goes out of its way to help non customers? Exceptional? Excellent? Estimable? Not good enough in our experience. Exemplary is a better description of a firm who rang other trade contacts to help us even though they had not supplied the lift in question. Do we have any regrets? You bet we do, that we didn't know about Castle Comfort two years ago. They not only gave us much needed help at a difficult time but restored our faith in human nature. So thank you Castle Comfort, your service is / was top-notch we will always be in your debt,
Val & Geof Sellers, Crewe.

Yell Review

JayneL-6

Halesowen
Yell Review Score = 5 See Jayne's full reviw at Yell

Excellent assistance for stairlift repair
I contacted Castle Comfort Stairlifts to enquire if they would be able to service and repair an Acorn curved stairlift that had many problems, they immediately contacted their associate Company who responded the same day. Very pleased with how both Companies responded so quickly, would highly recommend.
Jayne from Halesowen.

Google Review

Mark Warrington

Devon
Google Review Score = 5 See the review here

Dealing with Castle Comfort was a hassle free experience. As usual when purchasing items, especially expensive ones, people tend to shop around and get different prices but tend not to look to deeply at the company it comes from. There was no need to worry with Castle Comfort. I carried out my due diligence and was very happy with what a read and spoke to Keith who immediately started to put me at ease with his easy going manner and assurances that it would run smoothly. There was to be a delay as I was waiting to get remedial work completed on my stairs before installation this was no problem as Keith contacted me from time to time to ensure the lift would be installed as close to my completion date as possible. One phone call after my work was completed and my lift was installed without any hassle. The service was first class and at a very competitive price compared to other company's. Thank you

Google Review

I can't thank Keith and Castle Comfort Centre Stairlifts enough for what they have done for me. following my discharge from a 6 week stay in hospital I was unable to manage the stairs in my house so was stuck upstairs for two week until Keith came to my rescue. I was looking at a wait of a number of months to get any assistance from Occupational therapy and social care. As my Condition came on very quickly we were unprepared. Keith came to our home on a Sunday lunchtime to measure and give a quote, my husband sat down with Keith to discuss the price, The price was unbelievable to us both. Keith later phoned back and assisted us through the Charity they work so hard with. We are so grateful for the fantastic service and brilliant stairlift which meets my needs perfectly.

Google Review

Mrs R

Winsford, Cheshire
Google Review Score = 5 Read the review here

My lift broke down and the firm that did it who I contacted no longer trade as they have finished so I called you in desperation. Many thanks, especially for your help in getting me sorted with the help of Mike your stairlift engineer. He did a brilliant job and I wish to thank him again through your good selves. He confims I am excluded from paying VAT, which I believe you have in my details on your customer records, when I purchased your riser/recliner chair bed sometime ago. Thanks once again for your help and cooperation.

Yell Review

Michael1707

Yell Review Score = 5 See the review here

Look no further than Castle Comfort Stairlifts. They are brilliant.
I can't thank Keith and Castle Comfort Centre Stairlifts enough for what they have done for my wife. following discharge from a 6 week stay in hospital My wife was unable to manage the stairs in our house so was stuck upstairs for two week until Keith came to our rescue. We were looking at a wait of a number of months to get any assistance from Occupational therapy and social care. As my wife's Condition came on very quickly we were unprepared. Keith came to our home on a Sunday lunchtime to measure and give a quote, I sat down with Keith to discuss the price, The price was unbelievable. Keith later phoned back and assisted us through the Charity they work so hard with. The Stairlift was fitted two days later. My wife now has some independence back and can access the whole house. We are so grateful for the fantastic service and brilliant stairlift which meets my wife's needs perfectly.

Google Review

Alexis Bain

Glasgow
Google Review Score = 5 See the Google review here

Dear Keith
I promised you a testimonial once the stairlift was installed and Mary had mastered it, well here it is.
Mary, who is in her mid eighties, has found that her legs, which were getting so sore from having to go upstairs to tend to her husband Don are now no longer a problem. She thinks it is marvellous, enough said.
I had to oversee installation as Mary had actually become so ill with stress she could not get out of bed on the Wednesday morning that the stairlift was installed. The engineer Paul was efficient, kind and patient with explaining about the stairlift once installed, which as promised only took about an hour to fit. Paul also did a very neat and tidy job.
I have used the stairlift and find it quieter than I expected, very smooth and a great help to getting up the stairs which I have problems with myself. Mary's son John tried the stairlift out and now has no fear of going up to see his father as stairs are difficult for him due to his health problems.
Even Don, Mary's husband who did not want the stairlift installed has tried it and apart from one or two stability issues it will probably enable him to get out of his isolated world of the bedroom, and hopefully improve the quality of his life a little.
Even John who called to pick up the balance of payment for the stairlift was polite patient and very funny, a character.
So thank you Castle Comfort Stairlifts (Keith) for a job well done at a very reasonable price with no stupid haggling or sales pressure, and being left with a feeling that back up service and care will not be a problem or a rip off. So I would personally recommend the company to anyone thinking of having a stairlift installed.
Kind regards
Ms Alexis Bain

Google Review

Kimberley Young

Birmingham
Google Review Score = 5 See the review here

Castle Comfort Stairlifts Review by Kimberley YoungCastle Comforts are a great company with your interests at heart. They always do their best to find you the best deals and are very easy to contact. I would highly recommend them.

Best Stairlifts Reviews

Kimberley Young - Updated

Google Review Score = 5 See the review here

Kimberley very kindly left us another review. Thanks Kimberley.
Excellent company, thoroughly recommended. Very patient company as we had to have the stairs altered. Easy to contact and very quick to get back to you about any queries you might have. Fantastic deals and they are very customer friendly. They are a company that care about the elderly and they are definately not a company that is money orientated. Thank-you for all that you have done.

Email Review

Maurice and June Lockett

Staffordshire

'Delighted' (would best describe my reaction) on having a stairlift from your company! Quality of product and installation are first class. I would have no hesitation in recommending your company and staff.
A hearty thank you to you all.
Kind regards
Maurice & June Lockett,
Staffordshire

Google Review

I am more than delighted by the quick, friendly and efficient service provided by Castle Comfort Stairlifts. I live in Belfast, Northern Ireland and needed a stairlift installed in my parents home in Portaferry.We had an emergency situation and Castle Comfort were able to step in and resolve our problem within two days of my initial call. An outstanding service and these guys were very easy to deal with and also to talk to. No question about putting the customer's needs first-it's a given. We are very grateful for the advice and professionalism with this service. Well done Keith and co! Best Regards :-)

FreeIndex Review

Ray and Theresa Carroll

Newcastle
FreeIndex Review Score = 5 Find the review here

Due to my mother being diagnosed with a terminal illness we decided a stairlift would be needed to help mum with her independance at home, we called the guys at castle comfort stair lifts and I'm so glad we did, we explained our situation to Keith who sent a lovely lady who's name was Ann to do an assement of the stairs she organised mums stairlift intstallation within 48 hours! The instillation guys were very courteous and had the job done in no time at all with no fuss and no mess and they took time to go through everything with my mum after the instillation. Sadly after just a few days we had to move my mum to our house as Iher condition deteriorated further, we contacted castle comfort stairlifts to ask if it would be possible to move the stairlift to our home, again nothing was to much trouble and the lift was uninstalled and reinstalled in 48 hours how's that for great service, AND this was all done at no extra cost to ourselves. If you are considering a stairlift in your home don't hesitate to use these guys they are so courteous, efficient, caring and we can't thank them enough. Good old fashioned customer service at its best, well done guys you're the best??.

Google Review

Being a professional buyer I thought was being 'savey' when my Dad wanted quotes for stairlifts. We asked every chairlifts firm in Cheshire and just got confused! Then I remebered that my secretary's parents in Wilmslow had dealt with Castle Comfort at the office in Macclesfield and rang them. Totally spot on, good price and fitted quickly and professionally. We went for a reconditioned stairlift system and saved a bit more but it's like new! Highly recommended and my Dad keeps singing stair lift to heaven! Tim Green, Northwich.

Facebook Review

Yvonne Davies

Newcastle-under-Lyme

Castle Comfort Stairlifts Review by Yvonne DaviesCastle Comforts provided an excellent personal service when my 90 year old dad required a starlift last Summer. Nothing was too much trouble and the result has made a huge improvement to dad's daily life - thank you Castle Comforts

Google Review

Helen Lloyd

Stoke-on-Trent
Google Review Score = 5

Fantastic experience when we purchased a stairlift recently. The whole process was efficient and painless. It was great to find a company who really know how to do their job, quickly and with no challenges! Thanks very much to you all for such great service. I can't recommend you highly enough.

Letter Review

Jack Madden

Keele, Staffordshire

Dear Ann
Cheque enclosed for the balance on the stairlift. Thank you for a swift efficient service.
Yours sincerely
Jack Madden
Kele, Staffs

Google Review

We checked out a few stairlifts firms. Castle did a great job for a new stairlfit at the right price.
Now our auntie in Dublin has had the same treatment. Well done! Recommended.
O'Leary family
Belfast

Email Review

John & Rosemary Salt

Stoke-on-Trent

What a difference the stairlift has made to our lives.

Thank you for the prompt and efficient service.
My wife and I are delighted with the service and the products and will unhesitatingly recommend you to others.

FreeIndex Review

Andy Griffiths

Stoke-on-Trent
FreeIndex Review Score = 5

Recently had a stair lift installed by Castle Comfort.
My mother was finding it impossible to walk upstairs, they were able to install one the next day.
They were very helpful and the price and quality was excellent and the installer did a good job.

Google Review

Carol

Staffordshire
Google Review Score = 5 Find the review here

The service we received from Castle Comfort centre was excellent. From the moment I made the phone call to request a quote, everything was plain sailing from there. Nothing was too much trouble for this company and whenever I rang them I always got a very prompt call back. The stairlift is fantastic and fits in with the decor very well, this was very important to me. The stairlift does look quite classy too. I always expect hic ups when ever I have jobs done at home, however I can honestly say the work could not have gone better. Anne from Castle Comfort centre made sure everything went like ggclockwork from the quote to ordering the chair to fitting the chair and making sure the final result was first class. I could tell from the minute I spoke to Anne I was dealing with a professional company with high standards. This was very reassuring for my husband and I. The stairlift works perfectly and I use it all the time which saves me an enormous amount of energy. If anyone is thinking of purchasing a stairlift I would not hesitate in recommending this company. First class job. Thank you to everyone involved in making this procedure as swift and professional as possible. Kind regards and best wishes to you all Carol

Google Review

Michael Heath

Newcastle
Google Review Score = 5 Read the review here

Learnt about Castle Stairlifts by word of mouth, when the competition was bombarding me for my business on the net. Found the proprietor to be friendly & not overbearing. Gave me good advice on disability products, bearing in mind that this was my introduction to the world of incapacity. Price was competetive to other companies & the lift was installed efficiently on the date of my request. Absolutely no complaints.

Google Review

Sandra Buckley-Gray

Birmingham
Google Review Score = 5 Find the review here

Castle Comfort Stairlifts are a very professional organisation that offer an extremely friendly and personal service consistently. Keith, Ann and staff were excellent in helping our mother with the required furniture and installation of a stairlift in an emergency situation - this was really appreciated by the whole family; they made a difficult situation much easier. The after care service is also very good all sorts of queries are addressed by the team - Mum has said everyone is very kind and helpful.
A huge thanks to Keith, Ann and the team for their timely, efficient service

Google Review

Michael Scott

Newcastle-under-Lyme
Google Review Score = 5 Read the review here

Hello Keith just want to say thank you for the repair and politeness of your service man, who rectified the fault on my mum's chair lift.

I am sure she will get another 10 years of hassle free use from it.

Email Review

Graham Dale

Stoke on Trent
See our Good Deeds article about Graham

Castle Comfort Stairlifts Review by Graham DaleWhen the Staffordshire University Hospital contacted Castle Comfort Stairlifts to quote for a much-needed stairlift for motor neurone sufferer Graham Dale of Stoke on Trent, the firm responded quickly. Realising funding may take a while, the Castle Comfort directors thought to install a new Brooks Acorn lift with hinge, normally costing £1500, free without cost and straight away.

Graham and myself would like to thank you from the bottom of our hearts for your kindness in supplying us with the stairlift. Your generosity was very much appreciated. - Julie Dale

Google Review

Reg Lowndes

Stockport

Did the usual quote hunting exercise with Chesire and Manchester firms and found Castle Comfort Stairlifts the most upfront with information.
Good eficient service, and the call to my Mum a day or two after to check she was OK with her new liftt was much appreciated. Very Satisfied.
Reg Lowndes, Stockport

Google Review

Neil Chalmers

West Midlands
Google Review Score = 5 Find the review here

I contacted Castle Comfort and spoke to Keith, he has been so helpful in securing us with a well priced stair lift for my parents. Neil

Google Review

Colin Hamilton

Scotland - West Coast
Google Review Score = 5 See the review here

Friendly and informative. But more importantly these people seem to genuinly care about what they do and make great efforts to guide you through the process of chosing a stair lift. Certainly solved my problem and saved me a world of time and effort. They put me in touch with the right company to enable me to make a decision to install a correct stairlift for my parents. Thankyou.

Google Review

Archi Gent

Residential care home, Brighton, Sussex
Google Review Score = 5 See the review here

Speedy, friendly and excellent service. We had an emergency over a weekend and needed a stairlift installing urgently. The staircase was surveyed on Sunday and stairlift installed Tuesday morning! Thank you very much!

Google Review

David Yeomans

Birmingham
Google Review Score = 5 Find the review here

It was a God-Send finding this website, and Castle Comfort. - Our need for a stairlift became a priority so I Google-ed 'Stairlift, Birmingam'. There were the answers I needed, (and some prompts for further questions.)
- A concise description of products and criteria, including a Video of the little mentioned (stair top) 'platform' in action... I spoke to Keith on Friday afternoon, a surveyor called on Saturday and the genuinely ~made to measure' stairlift was installed, fully working, Tuesday morning. Perfect. 'It has turned our two storey house into a bungalow!' Thank-you.

Google Review

Lindsay McGloughlan

Glasgow
See the review here

Confused by all the entries on the web I called Castle Stairlifts.
It is a small business but they know what they are talking about and within 24 hours arranged two quotes direct from the manufacturers for the family to discuss. Both were a lot cheaper than obtained when calling the big firms directly and a top class branded stairlift was fitted for my Dad in Glasgow within a week of our decision.
Going direct is the best way by sure and having someone Keith and Ann at Castle made
what can be a complicated business simple. The issue of whether or not to go for a grant was discussed and cleared up.
Recommended,

Google Review

Elaine

Essex

Excellent service. Less than a week from first contact to installation. My Dad is very happy with everything and I would gladly reccommend Castle Comfort. Elaine. Essex

Facebook Review

Carol Ward

Stoke-on-Trent

Castle Comfort Stairlifts Review by Carol WardI recently purchased a stairlift from Castle Comforts centre, and it has been worth every penny. The job was done very professionally, there was no time wasting, and the finished result was more than I expected. Also follow-up calls were always returned promptly. Lovely people first class service would recommend to anyone.

Facebook Review

Sandra Eyles

Taunton
Facebook Review Score = 5 Find the review here

I highly recommend this company for the competent way they dealt with fitting a stairlift for our elderly parents and the prompt after sales service. Everything was handled with speed and efficiency.
Grateful thanks to Keith and the team.

Google Review

Evelyn

Exmouth

Had a few quotes for my stairlift before deciding from the big stairlifts firms.
I found Castle Comfort Stairlifts searching for 'stairlifts in Devon' on my computer and what a good find that was! Keith actually quoted on the phone for what we wanted - cheaper than anyone else for the same lift and he got it measured with 2 days and fitted straight after. Excellent service and very satisfied.
Evelyn - Exmouth

Google Review

Bonnie Earl

Devon
See the review here

I arranged my mums lift entirely by phone with this firm from Devon, who cover all of Cornwall too. The lift was measured and fitted within 48 hours. Our family are pleased with the whole experience so far and we did go for an extra warranty just incase.

Brooks stairlifts reviews UK

Don Wilson

Brighton
Google Review Score = 5 Read the review here

My wife was taken seriously ill a few months ago and is unable to manage the stairs.
After surfing the net to find a good reliable source of Stair lift suppliers I was contacted by Keith Simpson of Castlecomfort Stairlifts who was most helpful and was able to supply a Brooks, ( SAME AS ACORN) stair lift at a price that was very very competitive. The ordering,supply & installation was carried out in 4 days and the whole operation was carried out very efficiently. I consider I was given excellent service & would recommend CASTLE COMFORT STAIRLIFTS to anybody needing this facility.
Thank you very much Keith

Google Review

Needed a stairlift sorting for my parents in Chelsea.
I don't normally go for firms with lots of glowing on-line reviews as being in business myself I know a lot of 'Find a tradesman' And 'Check a business' sites actually charge companies to be included. So not perhaps entirely impartial or genuine.
But on finding Castle Stairlifts I was able to study, mainly by their Videos, who I would be actually dealing with. A BBC video of them arranging a free product for a deserving cause cause particularly impressed me as did many other published films I found by searching a bit more. And when I phoned them (out of office hours) the owner of the business actually answered himself and was able to quote a price straight off. It was all sorted within three days and my parents are delighted. So I am I.
Recommended.
Bellfield family.

Google Review

Mark

Middlesex

A service that cannot be beaten. With an elderly mother in hospital requiring a stairlift before she could be discharged I had spent many hours ringing around stairlift companies only to be frustrated at the complexities of obtaining a direct quote and fitting date without the seemingly obligatory visit by the 'sales person'. Then I found Keith at Castle Comfort Stairlifts, what a relief. It felt like I was talking to someone from my family, he understood our predicament and was able to offer sound honest advice and provided a very competitive price for the installation of the chair over the phone. (Fantastic). Keith pulled out the stops and arranged for the measure up and fitting of the chair within a week to coincide with my mum's discharge. If you are looking for a company that really cares and one you can trust to provide you with the best no nonsense quote then I can highly recommend Keith and his family at Castle Comfort. Thank you. Mark. Middlesex.

Google Review

Brenda Porter

Exmouth

Castle Comfort Stairlifts. Thank you Keith for all your excellent help, advice and support when I contacted Castle Comfort stairlifts via your web site. You exceede my expectations, keeping in daily contact by telephone and email, ensuring I purchased the correct curved stairlift for my husbands needs. You certainly went the extra mile to give a friendly, honest professional service rarely seen with the high pressure sales teams. It's people like you who make the world a nicer place to live in. Best wishes Mrs Brenda Porter.

Google Review

Mr.R.Wood

Exeter

Rang up here on a Sunday for my mother-in-law who needed a stairlift installing before she could get out of hospital. Excellent advice, a good price and it was done and dusted in 2 days. Just what we wanted. Well done.
Mr.R.Wood

Letter Review

Frank Johnstone

Scotland

Castle Comfort Stairlifts Review by Frank JohnstoneMeet, from Scotland, former electrical engineer FRANK JOHNSTONE.
After shopping around the stairlift pages online, he chose Castle Stairlifts, and was amazed his stairlift installation only took an hour. Frank, from the Scottish Borders region was so pleased he wrote -
"Thank you, particularly Keith, for the help given in demonstrating and fitting my new stairlift. I am really pleased with the difference it has made and no longer do I experience the pain in my knees when using the stairs. I would also comment that the Brooks Stairlifts technician was a very nice person to have in my house and did a first class job."

Letter Review

Peter Asbury

Stoke on Trent

Castle Comfort Stairlifts Review by Peter AsburyAnother happy customer. Peter is local to our head office and kindly gave us this thank you letter when he came to pay his bill.

25th January 2017
Dear Castle Comfort,
Thanks for a prompt and excellent service.
I called lots of stairlift firms and you were the only one on the phone to tell me the price, all the others wanted to do a 'survey' (in other words come and sell me a lift - for probably a lot more than yours).
Also, I liked the fact that I could come to your showroom and try a stairlift, and Ann was really nice with me.
I am 82 years old, I get very short of breath, and climbing stairs has become difficult. Hopefully, now I have my stairlift, I can stay in my home forever in Trentham, where I have fantastic neighbours.
When I came to pay my bill you gave me a walking stick, free of charge. That is a lovely touch.
May you continue to do well for years to come.
Yours faithfully
Peter Asbury.

Stairlifts reviews UK

Tim & Shirley Jones

Barry, Wales

Our uncle in Cardiff asked us to find him someone to put him a stairlift in as he had tried the big firms in the press and found the hard sell going on a bit. But Castle Comfort Stairlifts quoted us the price on the phone and fitted within a day or two. They have an office in Swansea and cover the whole of South Wales so distance no problem. We felt this part of the UK is out of the way for some things! No problem here though.
Nice folk to deal with too. We will recommend them.
Tim & Shirley Jones - Barry

Google Review

Stairlfit installed promptly and very efficiently. The price was similar to other quotes we had but we felt the professionalism and person attention offered by these people was first class. My parents are delighted with their new 'car'! Recomended. Miney Family Dublin

Google Review

We have just seen the BBC news footage of Castle Comfort providing a free stairlift to that desperate Walsall couple who couldn't get what they needed from Social Services. What a lovely thing to do. People in business with that attitude deserve to go far. When we need a stairlift or anyone we know does, we know who to contact

Google Review

David Dixon

Stoke-on-Trent
Google Review Score = 5 Read the review here

Caste Comfort Centre. What can I say? We wanted a stair lift for my Dad who was getting more and more unsteady on his feet especially on the stairs. We had heard so much about Caste Comfort Centre that we thought we would give them a try and I'm glad we did. We were shown a demo lift installed on one of their own staircases and given the opportunity for Dad to try it. Ann then visited Dads house, checked all the dimensions and confirmed all was well for the fitting and the costs involved. We placed the order and it was delivered and installed within the deadline and we and Dad are well satisfied. When then had need for 2 chairs as our existing ones broke, so having had such a good experience with them on the stair lift, we asked about 2 new chairs and again they came up trumps! Their customer service is second to none. I can't think of anywhere that has such a caring attitude to its customers, they really do care.

Google Review

Donna McKeon

Birmigham
Google Review Score = 5 Find the review here

I found Castle Comfort Stairlifts online when trying to find out information about stairlifts on behalf of my Mom. Keith was extremely helpful and put me in touch with two companies who could provide quotations for a curved staircase. They both contacted me the same day and provided quotes promptly. I would not hesitate to recommend Castle Comforts to others looking for advice and guidance.

Google Review

Adele Wilbraham

Sheffield
Google Review Score = 5 See the review here

Castle Comfort Stairlifts Review by Adele WilbrahamOne of my senior citizen friends in South Yorkshire is experiencing mobility difficulties after a knee replacement procedure which didn't solve her problems. I naturally consulted Castle Comfort for help with a wheelchair, and my friend is "over the moon" with her new Rolls-Royce of a chair. She and her husband live in a terraced home with steep stairs and an upstairs bathroom, so the next thing is likely to be a stairlift - and I would only recommend Castle Comfort because they are the best! If you want to deal with friendly caring professionals who are also efficient, reliable and totally trustworthy, look no further!

Facebook Review

Linda Cartlidge

Facebook Review Score = 5 Find the review here

Helpful and friendly staff, speedy and efficient installation of a stairlift for my parents, can't fault them and would certainly recommend them.

Stannah stairlifts reviews

Ian Goodfellow

Google Review Score = 5 Find the review here

Castle Comfort Stairlifts came highly recommended from a lady who had recently had a stairlift fitted by them. My father who needed a stairlift as soon as possible.
Ann from Castle Comfort Stairlifts came around to visit my dad at his home within a day. She was very understanding of my dads specifics requirements and explained the features of the stairlift, quickly and precisely. She came across as a nice genuine lady. The price was very good compared to Acorn and Stannah. There was no pressure at all for us to make a decision. Ann could not have been any more helpful. We rang Ann's next day to confirm the order and paid the deposit. An electrical socket was installed a day or so later

Unfortunately, within a couple of days, my dad was taken ill, I cancelled the stairlift order, and the next day my dad passed away. A few weeks later, I rang Castle Comfort to ask about the status of the order and if there was any money owing

Keith, the owner rang me, was very sympathetic and understanding, offering his condolences, and told us we would be issued will a full refund immediately.
We are very grateful to Keith, Ann and the rest of Castle Comfort Stairlifts for their understanding and kindness during this very hard and emotional time.

Castle Comfort Stairlifts will be my only choice if i need any of their services in the future.

Many many thanks

Google Review

Dr Philip Wander

Wilmslow, Cheshire
Dr Philip Wander's Website

" What amazing service--In an emergency situation. From the first phone call to the fitting of the stairlift in under 24 hours !.
Quiet efficient and neat. Wonderful, Thankyou ".

Google Review

June Duke

London
Google Review Score = 5 Read the review here

Outstanding! Firstly, Castle Comfort beat competitors on price hands down. I found everyone I dealt with either face to face or on the phone very knowledgeable, helpful, friendly, respectful and polite. We had a small problem with the stairlift after the installer had left, I phoned Castle Comfort and an engineer came early the next day and resolved it and we haven't had any more since. I found Keith and Ann to be kind, caring and compassionate. I would not hesitate to recommend Castle Comfort to family and friends.

Google Review

John and Sue

Werrington, Stoke on Trent
Google Review Score = 5 Find the review here

My wife required a stairlift and contacting Castle Comfort was the best thing that I did. The lift was installed within days and the service they provided was truly outstanding; this has improved our lives and we cannot thank them enough

Google Review

As a company who are based in my home town, I knew that I could rely on them to install a stairlift for my auntie in Belfast.
Excellent service : Excellent price & friendly, trustworthy people
to deal with..... Thanks again,

Mark (Stokie)

Google Review

Carole Moir

Stafford
Google Review Score = 5

Fantastic service from start to finish and great quality product. Couldn't be better!

Email Review

David Pownall

Eccleshall, Staffs

I would like to thank you for the fast, friendly, efficient and unbiased support that you gave me in my search for a new stairlift.
Without your help, I would probably be still wondering which way to turn.
I shall certainly recommend Castle Comfort to my friends should they find themselves in the same situation as I was in.
Best wishes
David Pownall

Google Review

June

Tamworth
Google Review Score = 5 Find the review here

I would certainly recommend Castle Comfort. We were very pleased. From my first phone call to Keith, who gave me a quote, my stair lift was fitted within a week. The experienced fitter had it all up & ready- no mess.

Yell Review

DanielC-27

Yell Review Score = 5

Spot on - quick and right price
Only called on Friday an and by Monday pm got a stairlift supplied and fitted at £500 less than what others were trying to charge us. No hassle or irritating sales people to tolerate. Recommended.

Facebook Review

Sally Harris

Gloucester
Facebook Review Score = 5 See the review on Facebook

Keith of this company is the most helpful and genuine guy. True to his word. If anyone with mobility issues needs help advice and good products he is the person. Thank you VERY much.

Google Review

Sherree Davall

Birmingham
Google Review Score = 5 See the review on Google

Look no further. These are the people to use. Very friendly and professional. There's no pushy phone calls to get your business.once they give you a quote they leave you to decide.i did a lot of searching with many companies and these were the cheapest for top quality stair lift. (the same make stair lift as some of the top named companies) very please with the result.

Google Review

Gary Timmis

Stoke-on-Trent
Google Review Score = 5 Find the review here

bought a stair lift for my mother in law. very friendly and helpful staff. My mum also had a stair lift last year it as been a great help. would definetly recommend Castle Comforts.

Google Review

John Gillespie

Google Review Score = 5 See the review on Google

I called Keith with an urgent and specific requirement. He was very helpful and very concerned to get me the right solution. Although he would have been able to fit the stairlift in a few days, he passed me on to another supplier who was available to do the work right away as they had the right part in stock. He also called back to confirm that the work had been done and to see if there was any other help that I needed. He also put me in contact with another supplier who could help with a particular issue that could not be addressed via a conventional stairlift solution.

I think that this shows that Keith and his team really care about the customer first, and I would definitely be happy to use his services in future.

Google Review

Dr Viswa Sonti

Stoke on Trent
Google Review Score = 5 See the Google review here

Dr Sonti works at Haywood Hospital in Stoke on Trent, he kindly left us a review.
Highly professional services and very helpful staff, led by Keith and Ann.
They will always go for an extra mile to keep their customers happy.
I had a small issue during bank holiday weekend, however they attended within no time.
I will definitely recommend.

Google Review

David Murby

Newcastle upon Tyne
Google Review Score = 5 See the review on Google

We were looking for a replacement lift for a friend as hers had broken down completely and the firm she bought it from wanted £2000 to fix it. We contacted Castle Comfort and they were very helpful and provided us with advice and contact details of other suppliers even, so that we could get the correct lift. It was so good to find there are honest decent traders out there who put satisfaction of costumers as a priority. Thank you Keith.

Letter Review

Jimmy Greenhoff

Castle Comfort Stairlifts Review by Jimmy GreenhoffMany British soccer followers, perhaps now of the age to be planning a stairlift, will recall the talent of Jimmy Greenhoff. Some will agree he was indeed the best player ever never to have earned a full England cap. At Manchester United, Stoke City, Birmingham City and Leeds United he is fondly remembered.
When Jimmy needed the services of Castle Comfort, he presented the autographed photo, which is now proudly on display at the firm's head office showrooms.
"Thanks To Castle Comfort Centre For Your Help In My Recovery."

When one of our customers came in to pay a bill personally and to tell us of their experience on the phone from a stairlifts warranty company, we had to capture it on film.
Freddie Knoller talks about his stairlift purchase
Stoke Stairlifts Review By Mick and Wendy Booth From Meir
Mr. Fred James is seen in this video with Doctor Stirling who accompanied Keith from Castle Comfort to confirm that the stairlift was working satisfactorily.
Well known throughout the UK as the stairlift doctor, Neil is seen here with Keith from Castle Comfort Stairlifts just checking in on one of his former patients.
Acorn Stairlifts Specialist in Stoke on Trent
 

You can find more testimonials on our Videos page.

Thank you for reading these reviews for Castle Comfort Stairlifts. If you need further assurance that with us, you'll be in good hands - please see our Castle Comfort Centre reviews

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